Resolution Options (Return or Exchange)
Once your request is approved and the product is verified:
- Product Exchange (Replacement): We will ship a replacement unit of the same product.
-
Return & Refund: If a replacement is unavailable or you prefer a refund, your amount will be refunded based on your payment mode.
- Prepaid Orders (UPI / Debit & Credit Cards): Refunded directly to the original payment source.
- Cash on Delivery (COD): Refunded via direct bank transfer upon receiving your account details.
Non-Eligible Cases (No Return / Exchange)
We do not accept returns or exchanges for:
- Change of mind after order placement or delivery.
- Incorrect product, size, or color selected by the customer during checkout.
- Minor variations in color, finish, or appearance resulting from digital screen display settings.
- Products showing signs of misuse, physical wear and tear, rough handling, or missing original packaging or parts.
How to Request a Return or Exchange
- Send an email to runrkids@runr.in within 7 days of receiving your package.
- Include your Order ID, a brief description of the issue, and clear photos or an unboxing video showing the defect or wrong item.
- Our support team will review your request and arrange for a reverse pickup or provide courier return instructions.
Order Confirmation
Customers are encouraged to review product specifications, age recommendations, dimensions, and order summaries thoroughly before completing checkout. By completing a purchase on Runr Kids, you acknowledge and agree to these terms.
Contact Us
For any queries or assistance regarding returns and exchanges, please reach out to us:
- Brand: Runr Kids
- Email: runrkids@runr.in
